EUMELIA LTD is a UK-based online retailer of men’s denim apparel. We aim to provide our customers with a clear and convenient return and refund process. The following policy applies to items purchased through the EUMELA LTD website and does not affect consumers’ legal rights under UK and applicable European consumer protection laws.

I. Return Period

To return an item, please contact us and submit a return request within 30 days of receiving the item.

If applicable law grants customers longer or other mandatory rights to return or cancel orders, the applicable law shall prevail.

II. Opened Items Can Be Returned

Items can be returned even if they have been opened.

Customers do not need to keep the item completely unopened to contact us for a return. However, to ensure a smooth return process, we recommend that customers keep the item in reasonable condition when trying it on or inspecting it, and retain the tags, packaging, and related accessories if possible.

If the item has been visibly used, damaged, or its value has decreased due to use beyond reasonable inspection, we may process the refund amount accordingly, depending on applicable law and the specific circumstances. Consumers’ right to return goods, which is not legally restricted, is not affected by these terms.

III. Return Conditions

Generally, returned goods should meet the following conditions:

The goods were purchased through EUMELA LTD;
The return request is submitted within the specified return period;
The goods are not obviously damaged due to improper use by the customer;
The original packaging, tags, and accessories are retained as much as possible;
The returned goods are consistent with the order information.

If there are quality problems with the goods, incorrect delivery, or the received goods are significantly different from the order, please contact us, and we will assist in handling the matter according to the specific circumstances.

IV. Return Process

To return goods, please follow the process below:

Step 1: Contact Us

Please contact the EUMELA LTD customer service team through the “Contact Us” page on the website and provide:

Order number;
Customer name;
Contact information;
Information on the goods to be returned;
Reason for return.

Step 2: Return Address

Address: First Floor 1 Des Roches Square, Witan Way, Witney, Oxfordshire, United Kingdom, OX28 4BE

Please do not send the item to another address before receiving return confirmation, as this may delay the return processing.

Step 3: Returning the Item

Customers should return the item according to the return information we provide, and we recommend keeping the shipping receipt and tracking number.

Step 4: Return Confirmation

After receiving the returned item, we will check its condition and confirm whether it meets the refund conditions.

Step 5: Refund Time

Once the returned item is confirmed and meets the refund conditions, we will usually process the refund within 3 business days.

The refund will be returned via the original payment method.

Actual arrival time may vary depending on the processing speed of banks, credit card institutions, or third-party payment service providers.

Step 6: Product Quality Issues

If the men’s denim apparel you received has obvious quality problems, is damaged, or does not match the order, please contact us as soon as possible.

Please provide your order number and details of the product, and photos if necessary, so we can identify the problem and provide a solution.

Under applicable laws, customers’ legal rights to product quality assurance are not limited by this return policy.

VII. Return Shipping Costs

If the return is due to the customer’s personal reasons, such as an incorrect size or a change of purchase intention, return shipping costs will be charged according to the specific return arrangements and applicable laws.

If the return is due to product quality issues, incorrect delivery, or a shipping error by EUMELIA LTD, we will assume corresponding responsibility for handling the return according to the specific circumstances and applicable laws.

VIII. Order Cancellation

If you wish to cancel your order before the goods are shipped, please contact us as soon as possible.

For orders that have already been shipped, customers can still apply for a return or cancellation in accordance with applicable laws and this return policy.

IX. Unacceptable Returns

If the returned goods are obviously damaged due to unreasonable use, or if the return application does not comply with applicable laws and this policy, we will contact the customer and explain the handling method.

These terms do not restrict the mandatory rights that consumers are legally entitled to.

European Customers

    EUMELIA LTD offers online sales of men’s denim apparel to customers in Europe.

    For customers outside the UK, returns, order cancellations, and refunds will be subject to applicable local consumer protection laws. If local mandatory laws grant customers more favorable rights, those laws will prevail.

    Contact Us

      To request a return, obtain a return address, check refund progress, or inquire about other return-related issues, please contact us through the following methods on the website:

      Email: info@eumelia.shop
      Tel: +44 7771 928339